We guarantee the mochi will be frozen until the end of the delivery day. Our mochi ice cream is shipped VIA FedEX in insulated coolers packed with dry ice to ensure that you get your order in perfect condition. Due to the perishable nature of our products, we are not responsible if the package then arrives melted due to an address change > Once your order has been processed, we cannot modify the delivery address, as the carrier requires one business day to process the change, which in turn, delays the package.
> If you need your Mochi to arrive in time for a special event, we highly recommend ordering it in advance as it will remain fresh in your freezer until the event. If you do not receive your confirmation email, please contact We aim to get orders out as soon as possible, but due to delays surrounding COVID your order may not ship for up to 7 days after the order has been placed > Once you've placed your order, you will receive a confirmation email, and then, when your order is ready to ship, you'll receive a second email with your tracking number. Our mochi ice cream is shipped in insulated coolers packed with dry ice to ensure you receive your product in the best condition. Once you've placed your order, you will receive a confirmation email, and then, when your order is ready to ship, you'll receive a second email with your tracking number. Giving Mochidoki as a gift? Be sure your gift recipient will be home to receive their package. We only ship Monday - Wednesday (Thursday for select areas).
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